Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Softlist Apps Support
Welcome! You can raise a request for Softlist apps using the options provided.
Request for Development
Required fields are marked with an asterisk*
{"xsrfToken":"5b8debf4194f22ac6050b41d1598a2014d737774_lout","branding":{"id":"24","key":"addsup","name":"Softlist Apps Support","portalBaseUrl":"/helpcenter/dev/portal/24","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/24/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#467eb0","headerLinkHoverBGColor":"#467eb0","headerBadgeColor":"#467eb0"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cc723876-863c-4a91-a549-cbbcbfc1ce3d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDM2Nzc5MC05ZmY0LTQwOWUtODYzZS1iODAyYWY1MmMyMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjNzIzODc2LTg2M2MtNGE5MS1hNTQ5LWNiYmNiZmMxY2UzZCI6WyJyZWFkIl19LCJleHAiOjE3Njg5ODg0MjAsIm5iZiI6MTc2ODk4NzgyMH0.key4gN0ugUbzCqDIQs1oMzJFZqslASmloCj_XkDSVpY&client=cd367790-9ff4-409e-863e-b802af52c210&mode=fit","logoId":"cc723876-863c-4a91-a549-cbbcbfc1ce3d","isLogoAvailable":true,"helpCenterTitle":"Welcome to Softlist Help Center!","sharedPortalName":"Softlist Help Center","userInitialAnnouncementHeader":"Need help with anything?","userInitialAnnouncementMessageWiki":"<p>You can hit up support anytime and we would be happy to assist you!</p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"uk-UA":{"helpCenterTitle":"Ласкаво просимо на Softlist Help Center!","sharedPortalName":"Softlist Help Center","localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to Softlist Help Center!","sharedPortalName":"Softlist Help Center","announcementHeader":"Need help with anything?","announcementMessage":"You can hit up support anytime and we would be happy to assist you!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDM2Nzc5MC05ZmY0LTQwOWUtODYzZS1iODAyYWY1MmMyMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Njg5ODg0MjAsIm5iZiI6MTc2ODk4NzgyMH0.1MyusHTOnSh7rEgr-CBTjp-GG7LvNKWYJru8MCMZbjI&client=cd367790-9ff4-409e-863e-b802af52c210&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"24","key":"addsup","projectId":10112,"serviceDeskId":24,"name":"Softlist Apps Support","description":"<p>Welcome! You can raise a request for Softlist apps using the options provided.</p>","portalBaseUrl":"/helpcenter/dev/portal/24","reqTypes":[{"id":"170","name":"Discount Request","descriptionHtml":"<p>Requesting a discount for one of our apps on the Atlassian Marketplace.</p>","callToAction":"Discount Request","introHtml":"","icon":10551,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[41],"key":""},{"id":"131","name":"Licensing & billing questions","descriptionHtml":"","callToAction":"Licensing & billing questions","introHtml":"","icon":10545,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[41],"key":""},{"id":"127","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"","icon":10554,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[41],"key":""},{"id":"132","name":"Request for Development","descriptionHtml":"","callToAction":"Request for Development","introHtml":"","icon":10556,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[41],"key":""},{"id":"221","name":"Request for Information\t","descriptionHtml":"","callToAction":"Request for Information\t","introHtml":"","icon":10491,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[41],"key":""},{"id":"128","name":"Suggest a new add-on feature","descriptionHtml":"","callToAction":"Suggest a new add-on feature","introHtml":"","icon":10544,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[41],"key":""},{"id":"125","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10536,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"General"}],"orderMapping":{"41":[221,132,131,128,127,170]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":24,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ADDSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDM2Nzc5MC05ZmY0LTQwOWUtODYzZS1iODAyYWY1MmMyMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg5ODkwMjAsIm5iZiI6MTc2ODk4NzgyMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.6j0x4KV99mX6VEPTugy6S2bH6rIKtqmNm8L13ZtxZQU","targetCollection":"upload-project-10112","endpointUrl":"https://api.media.atlassian.com","clientId":"cd367790-9ff4-409e-863e-b802af52c210","tokenDurationInMins":20}},"reqCreate":{"id":132,"projectId":10112,"issueType":{"id":"10148","name":"Request for Information"},"form":{"name":"Request for Development","descriptionHtml":"","callToAction":"Request for Development","intro":"","instructions":"","icon":10556,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10135","fieldConfigId":"10251","label":"Platform","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10331","label":"Jira","selected":false,"children":[]},{"value":"10332","label":"Сonfluence","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10137","fieldConfigId":"10253","label":"Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10343","label":"Cloud","selected":false,"children":[]},{"value":"10344","label":"Data Center (Server)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/dev/portal/24/create/132","requestValidateBaseUrl":"/helpcenter/dev/portal/24/validate/132","calendarParams":{"firstDay":0,"date":"2026-01-21T11:30:20+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%m/%y","dateTimeIfFormat":"%e/%m/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDM2Nzc5MC05ZmY0LTQwOWUtODYzZS1iODAyYWY1MmMyMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg5ODkwMjAsIm5iZiI6MTc2ODk4NzgyMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.6j0x4KV99mX6VEPTugy6S2bH6rIKtqmNm8L13ZtxZQU","targetCollection":"upload-project-10112","endpointUrl":"https://api.media.atlassian.com","clientId":"cd367790-9ff4-409e-863e-b802af52c210","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}