Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Softlist Help Center
  1. Softlist Help Center
  2. Softlist Apps Support

Softlist Apps Support

Welcome! You can raise a request for Softlist apps using the options provided.

Suggest a new add-on feature

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"2bf86f901866eaa01c7e1b6bc8e1eac75bd8a35c_lout","branding":{"id":"24","key":"addsup","name":"Softlist Apps Support","portalBaseUrl":"/servicedesk/customer/portal/24","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/24/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#467eb0","headerLinkHoverBGColor":"#467eb0","headerBadgeColor":"#467eb0"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cc723876-863c-4a91-a549-cbbcbfc1ce3d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDM2Nzc5MC05ZmY0LTQwOWUtODYzZS1iODAyYWY1MmMyMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjNzIzODc2LTg2M2MtNGE5MS1hNTQ5LWNiYmNiZmMxY2UzZCI6WyJyZWFkIl19LCJleHAiOjE3Njg5ODkyNDAsIm5iZiI6MTc2ODk4ODY0MH0.TxXwRrQ3D7mvirB6kkkqZY1yndb6MTu1BY2ZUnvmToI&client=cd367790-9ff4-409e-863e-b802af52c210&mode=fit","logoId":"cc723876-863c-4a91-a549-cbbcbfc1ce3d","isLogoAvailable":true,"helpCenterTitle":"Welcome to Softlist Help Center!","sharedPortalName":"Softlist Help Center","userInitialAnnouncementHeader":"Need help with anything?","userInitialAnnouncementMessageWiki":"<p>You can hit up support anytime and we would be happy to assist you!</p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"uk-UA":{"helpCenterTitle":"Ласкаво просимо на Softlist Help Center!","sharedPortalName":"Softlist Help Center","localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to Softlist Help Center!","sharedPortalName":"Softlist Help Center","announcementHeader":"Need help with anything?","announcementMessage":"You can hit up support anytime and we would be happy to assist you!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDM2Nzc5MC05ZmY0LTQwOWUtODYzZS1iODAyYWY1MmMyMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Njg5ODkyNDAsIm5iZiI6MTc2ODk4ODY0MH0.3PELJoRpnqDJxacWqkZ6LZRMoSnUDjUK21lDNFFLgto&client=cd367790-9ff4-409e-863e-b802af52c210&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"24","key":"addsup","projectId":10112,"serviceDeskId":24,"name":"Softlist Apps Support","description":"<p>Welcome! You can raise a request for Softlist apps using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/24","reqTypes":[{"id":"170","name":"Discount Request","descriptionHtml":"<p>Requesting a discount for one of our apps on the Atlassian Marketplace.</p>","callToAction":"Discount Request","introHtml":"","icon":10551,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[41],"key":""},{"id":"131","name":"Licensing & billing questions","descriptionHtml":"","callToAction":"Licensing & billing questions","introHtml":"","icon":10545,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[41],"key":""},{"id":"127","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"","icon":10554,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[41],"key":""},{"id":"132","name":"Request for Development","descriptionHtml":"","callToAction":"Request for Development","introHtml":"","icon":10556,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[41],"key":""},{"id":"221","name":"Request for Information\t","descriptionHtml":"","callToAction":"Request for Information\t","introHtml":"","icon":10491,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[41],"key":""},{"id":"128","name":"Suggest a new add-on feature","descriptionHtml":"","callToAction":"Suggest a new add-on feature","introHtml":"","icon":10544,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[41],"key":""},{"id":"125","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10536,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"General"}],"orderMapping":{"41":[221,132,131,128,127,170]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":24,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ADDSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDM2Nzc5MC05ZmY0LTQwOWUtODYzZS1iODAyYWY1MmMyMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg5ODk4NDAsIm5iZiI6MTc2ODk4ODY0MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.nnXhMUX90ccl27Iuz7t9CEaJ_ln55hkGmKvhCjPti5o","targetCollection":"upload-project-10112","endpointUrl":"https://api.media.atlassian.com","clientId":"cd367790-9ff4-409e-863e-b802af52c210","tokenDurationInMins":20}},"reqCreate":{"id":128,"projectId":10112,"issueType":{"id":"10012","name":"New Feature"},"form":{"name":"Suggest a new add-on feature","descriptionHtml":"","callToAction":"Suggest a new add-on feature","intro":"","instructions":"","icon":10544,"iconUrl":"https://softlist.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10135","fieldConfigId":"10251","label":"Platform","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10331","label":"Jira","selected":false,"children":[]},{"value":"10332","label":"Сonfluence","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10137","fieldConfigId":"10253","label":"Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10343","label":"Cloud","selected":false,"children":[]},{"value":"10344","label":"Data Center (Server)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10136","fieldConfigId":"10252","label":"Add-on","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10334","label":"Alert Catcher","selected":false,"children":[]},{"value":"10335","label":"Cisco Finesse Integration for Jira","selected":false,"children":[]},{"value":"10336","label":"Currencies","selected":false,"children":[]},{"value":"10464","label":"Customer Card","selected":false,"children":[]},{"value":"10338","label":"Format Painter for Confluence","selected":false,"children":[]},{"value":"10337","label":"HR360 plugin for Jira","selected":false,"children":[]},{"value":"10465","label":"Imagine","selected":false,"children":[]},{"value":"10466","label":"JirBee","selected":false,"children":[]},{"value":"10467","label":"License Manager","selected":false,"children":[]},{"value":"10339","label":"Navi for Confluence","selected":false,"children":[]},{"value":"10468","label":"Quick Tables","selected":false,"children":[]},{"value":"10340","label":"Teamployees","selected":false,"children":[]},{"value":"10341","label":"Ukrainian Language Pack for Jira","selected":false,"children":[]},{"value":"10342","label":"Ukrainian Language Pack for Confluence","selected":false,"children":[]},{"value":"10371","label":"Multi Request","selected":false,"children":[]},{"value":"11275","label":"Kazakh Language Pack for Jira","selected":false,"children":[]},{"value":"11941","label":"Reveal: Sprint Burnup, Burndown, Capacity Heatmap Gadget","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/24/create/128","requestValidateBaseUrl":"/servicedesk/customer/portal/24/validate/128","calendarParams":{"firstDay":0,"date":"2026-01-21T11:44:00+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%m/%y","dateTimeIfFormat":"%e/%m/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDM2Nzc5MC05ZmY0LTQwOWUtODYzZS1iODAyYWY1MmMyMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg5ODk4NDAsIm5iZiI6MTc2ODk4ODY0MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.nnXhMUX90ccl27Iuz7t9CEaJ_ln55hkGmKvhCjPti5o","targetCollection":"upload-project-10112","endpointUrl":"https://api.media.atlassian.com","clientId":"cd367790-9ff4-409e-863e-b802af52c210","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=softlist","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2bf86f901866eaa01c7e1b6bc8e1eac75bd8a35c_lout","baseUrl":"https://softlist.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://softlist.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cd367790-9ff4-409e-863e-b802af52c210","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"fdda9d2994794af6b24e887b9f2e2c84","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://softlist.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}