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Support Agent Interface
The "Customer Card" plugin adds a button to the Jira agent toolbar:
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A separate plugin page where the Jira agent can quickly find, view, and add additional client information who created a service request:
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Customer's Search
Use the drop-down list to find the required user in Jira. It also supports a quick search by the first characters of the customer's name or email address:
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Customer's Profile
The customer card displays a list of tasks that have been created on behalf of the selected Customer. The window contains buttons for fixing a request and viewing the history of requests from a client for a specific task:
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You can also view the list of CMDB objects that are associated with a given user (if any exist in Insight).
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Add Incoming Call
Possibility to manually add incoming customer calls to the selected issues:
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History of Incoming Calls
View the history of incoming calls for selected issues:
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