Processing incidents

When creating an incident through Alert Catcher, you can manage the creation of problems, as well as use post-functions to manage incidents. When an incident is created, it is automatically added to the Rule scope - this means that it can be processed by the rule to which it is linked.

But if you create an incident manually and want it to be added to the Rule scope, you need to:

  1. Add the [Alert catcher] Connection field to the issue screen

  2. Add post-function Add/update rule scope

Thus, to add an incident to a scope rule, it is necessary that the Connection field is not empty and then the transition to a workflow with the Add/update rule scope post-function is processed.