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Support

Support

    If you need further assistance, want to report a bug, or suggest a new feature, you can contact our support team:

    πŸ“§ Email: support@softlist.pl
    πŸ› οΈ Support Portal: Submit a ticket

    Support Hours

    Our team is available Monday – Friday, 9:00 AM – 5:00 PM EET (UTC+2).

    Response Times

    We aim to respond within the following time frames:

    • High priority: 0–24 hours (during business hours)

    • Medium priority: Within 48 hours

    • Low priority: Within 3 working days

    Helpful Tip

    To speed up support, please include:

    • Description of the issue

    • Screenshots or steps to reproduce (if possible)

    We’re always striving to improve β€” your feedback helps us deliver a better experience!