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For more flexible customization of the displayed list of tasks, it was decided to create a separate interface for the administrator, which who would be able to enter filters for issues. These filters differ from the usual regular filters in Jira in that it has inherent placeholders, which that fact that they have placeholders that will be filled in when the parameters are received during the a call.
Example
The administrator creates JQL filter for the plugin, called Unresolved issues and a filter:
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There can be several such tables with tasks. The convenience is that there may be different parameters well known parameters for subscribers (e.g. one has a known aware of an internal phone number and a username, the other has only a phone number). In this case you can make different filters for those who know one of the parameters. If only the phone number is known, the operator will see the task list filtered by the phone number (a separate field in the task), if the user name is also known, then he will see the task list of tasks in which the this user is filteredthe applicant.
Support Agent Interface
How As many filters have been set up by the administrator, as many tables should be placed on the call information page. If there are no filter search results, you do not need to display a table.
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Key.
Issue type
Summary
Status
Clicking on a key or a task theme takes the operator to the task view page, similar to by analogy with the Jira desktop gadgets.
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