To get started, check out our Administrator and User guides. You might find answers to your queries right there. If not, don't worry! Our dedicated team of technical experts is ready to assist you.
Have an issue or a bug to report? Have an idea for a new feature?
You can contact us directly in one of the following ways:
📧 Send an email to support@softlist.pl
🛠️ Submit a ticket via our Support Portal
Our support channels are available 9:00 AM to 5:00 PM EET (UTC +2) Monday – Friday to ensure that you can connect with us at your convenience.
In support of our services, we respond to service-related incidents and/or requests submitted within the following time frames:
0-48 hours (during business hours) for issues classified as High priority.
Within 72 hours for issues classified as Medium priority.
Within 5 working days for issues classified as Low priority.
When contacting our technical support team, please provide as much information as possible about the issue you're facing. This will enable us to better understand your situation and expedite the resolution process.
We're always looking for ways to enhance your experience and exceed your expectations!