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Service Management Integration

Owned by Softlist Sp. z o.o.
Last updated: Apr 29, 2024
2 min read

You can use Quick Tables inside your Service Desk Portal. Here's how to add a table to your request:

  1. Navigate to the Configuration menu and select "Apps."

  2. Within the Apps section, locate the "Quick Tables" configuration and click "Add Connection" on the Service Management tab.

  3. Choose the relevant service desk project and the specific request type where you want to use Quick Tables.

  4. Select the Quick Table template that should be pre-populated for this request type.

Note: It's supposed to pre-assign a template instead of offering multiple choices to users.

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  1. Click "Create". That's it!

 

Once you've connected a Quick Table template to a request type, customers submitting that request will see the table pre-populated within the form.

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The table content is also displayed in the request details view after submission.

And you can still work with it as usual on issue view screen:

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